Business Letter: Claim Adjustment Letters

The following letters adjust claims against unsatisfactory work.

Useful Key Phrases

• I was very disappointed to read your letter of ... dealing with ...


• As someone who values your business, I have already ...


• Also, we will deduct another X percent of the bill for the misunderstanding.


• Thank you for your patience.

Example Letter

Document Makers2398 Red StreetSalem, MA 34588

March 10, 2001

Thomas R. Smith
Drivers Co.3489
Greene Ave.Olympia, WA 98502

Dear Mr. Smith:

I was very disappointed to read your letter of August 17 dealing with the issue of incorrectly produced publicity leaflets. As someone who values your business, I have already begun to find a solution to resolve this problem.

My top photographer will call you to arrange an appointment at your earliest possible convience to re-take photos in full color. Also, we will deduct another 15 percent of the bill for the misunderstanding. Thank you for your patience.

Sincerely,

(signature here)

Richard BrownPresident

RB/sp